Privacy policy

Silvestre Operações, Unipessoal, Lda. (trading as Soluts), a company in registration in the Algarve, Portugal, is responsible for the personal data described here. NIF [PLACEHOLDER: NIF]. Registered address [PLACEHOLDER: registered address, Algarve]. Contact for anything in this policy: [PLACEHOLDER: privacy contact email].

Only what you give us. Through the brief form: your email address and, if you tick the box, your agreement to receive the newsletter. Through the chat assistant: what you write in the conversation, which may include your name, company, role, email and a description of your operation.

This site does not use analytics, advertising trackers or cookies. If you switch between the light and dark display, that choice is kept in your own browser so the site remembers it; it is not sent to us.

To send the brief you asked for and to reply to your enquiry: a step you asked us to take before any possible contract (GDPR Article 6(1)(b)).

To send the newsletter: only with your consent, given by ticking the box (Article 6(1)(a)). You can withdraw it at any time, through the unsubscribe link in every issue or by writing to us, without affecting anything sent before.

We do not sell your data, share it with others for their marketing, or make automated decisions about you.

A small number of providers run this site and handle enquiries for us: Railway (website hosting), Notion (where enquiries are recorded), Groq (the chat assistant, which only sends your conversation once you write to it) and [PLACEHOLDER: newsletter email provider].

Some of these providers are based in, or store data in, the United States. Where data leaves the European Economic Area, it is protected by [PLACEHOLDER: transfer safeguard per provider, Standard Contractual Clauses or EU-US Data Privacy Framework, confirmed from each provider’s data processing agreement].

Enquiries and brief requests: 24 months after our last contact, unless you become a client, in which case the engagement terms apply. Newsletter subscription: until you unsubscribe. Chat conversations: [PLACEHOLDER: chat transcript retention period, set in the chat provider].

You can ask to access, correct or delete your data, to restrict or object to its use, to receive it in a portable format, and to withdraw consent. Write to [PLACEHOLDER: privacy contact email]; we reply within one month.

If you think we have handled your data wrongly, you can complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (www.cnpd.pt).

If this policy changes, the new version is published on this page with its date.