Discovery
Follow the work and listen to the people doing it. Separate visible symptoms from structural causes.
Operational SolutionsTwenty-plus years running operationsSenior-led optimization
Run the business.
Not the day‑to‑day.
Soluts puts owner-managed and manager-led operations in order: process, people, numbers and the flows that connect them. Designed with you, implemented to keep running after we leave.
Explore↓Operational audits · Process implementation · Automation and AI · SOPs · Reporting and control · Project management · Staff training ·
The operational reality 01
Most operational challenges are not caused by a lack of effort.
They come from unclear flows, invisible dependencies, inconsistent decisions, and systems that grew by accident. Soluts brings an operator’s perspective to make that complexity understandable, and fixable.
01
Work depends on one person
When they are off, decisions wait.02
Processes live in people’s heads
Nothing is written down, so nothing can be handed over.03
The numbers arrive late
Last month’s problems are found this month.04
Ownership is unclear
Two people each think the other one is handling it.05
Growth created complexity
What worked at one size gives way at the next.06
Service quality is inconsistent
The result depends on who is on shift.07
Reporting does not drive action
Reports are produced, read and filed.08
Tools create more work than they remove
Every new system needs a spreadsheet to feed it.What we work on 02
From friction
to flow.
Every engagement starts with an audit. From there it can cover one stubborn bottleneck or the wider operating model. The scope follows the problem.
01
Operational diagnostics
Follow the operation, map the work, and identify the constraints with the greatest business impact.
↗︎02Process & workflow design
Redesign the sequence, handoffs, decisions, and controls so work moves clearly from start to finish.
↗︎03SOPs & playbooks
Turn practical knowledge into usable standards, checklists, and guidance, not documents that sit unread.
↗︎04Roles & accountability
Clarify who owns what, where decisions happen, and how teams coordinate across functions.
↗︎05Reporting & control
Put a small set of numbers in front of whoever runs the business, on time, from a source they trust, so problems are visible early.
↗︎06Staff training
Written, video and audio material in the format staff will actually use. On the job, not in a classroom.
↗︎07Automation & AI
AI tools adapted to your operation, tailor-made tools where they earn their place, and a knowledge base your team and your AI can rely on. Repeated work comes off people; the operation runs leaner.
↗︎08Project management
Run the projects the operation cannot absorb on its own: openings, refurbishments, system changes, relocations. Scope, plan, owners, cadence, and the follow-through until it is done.
↗︎09Implementation & change
Embed the new way of working through pilots, training, iteration, and hands-on support.
↗︎What better looks like 03
Not more process.
Better operations.
01Fewer unnecessary steps and handoffs
02Clear ownership and faster decisions
03Useful standards without bureaucracy
04Better visibility of capacity and performance
05Consistent service across people and locations
06Technology that removes work instead of adding it
How we work 04
Operator-led.
Built for reality.
Direct senior involvement from audit to implementation. Close enough to understand the detail; experienced enough to see the whole system.
Diagnose
Map the flow, quantify the friction, and agree which constraints matter most to the business.
Design
Create the simplest workable system across roles, decisions, processes, tools, and management routines.
Implement
Pilot, train, adjust, and embed. The work is not finished when the recommendation is presented.
Audit
A fixed-scope diagnostic of how the operation actually runs, against how it is believed to run. Findings, priorities and a plan, in writing.
See what is includedSprint
Implement one operational system and make it stick: SOPs, a reporting cadence, staff trained on it, and automation where it earns its place.
See what is includedFractional Retainer
A part-time Head of Operations. Cadence, accountability, decisions taken, systems maintained.
See what is includedIn 42 seconds
See how the work runs.
From the first audit to a plan with owners, agreed numbers and procedures the team can find. The screens are a preview of the client workspace, with sample data.
Start the operational reviewRead the text in the video
- Too much depends on you. Unclear ownership. Scattered procedures. Numbers that arrive too late.
- Agree the plan. Build the change. We work with you to put the operation in order. Then make the work visible, every week. Diagnose the friction. Implement the plan. Review the progress.
- Every action. A clear owner. Follow the work by area. See what is done, due, or blocked.
- Measure what we agreed to move. The right KPIs, against the agreed targets. See where attention is needed.
- Make good work repeatable. Procedures. Training. Practical guidance. One place for the team to find it.
- The engagement, visible every week. The plan. The numbers. What changed. And what happens next.
- Built to keep running. Book an operations audit at soluts.pt.
Where this applies
Small and medium businessesRetail and distributionProfessional servicesHotels, resorts and short-term rentalsReal estate and property servicesMulti-site operationsLogistics
For owner-managed small and medium businesses, and for hotels, resorts and portfolios run by a manager on the owner’s behalf. Our longest track record is in hospitality, short-term rentals and property. The method is not sector-specific.Our point of view
Technology is useful when it improves the operation. The operation always comes first.
Products 05
Operational ideas,
made useful.
Two technology assets the firm builds and operates. The firm’s own operating methods, made into tools.
Reality
Report
Report
Listing intelligence for short-term rental listings. It reads every review and the fine print on a listing and returns a Reality Score and a full report. Free score, paid full report.
Visit realityreport.ioMIKE OS
A Chief of Staff command layer for founder-led service businesses. It coordinates specialist agents over the operational layer and surfaces only decisions, risks and a daily brief.
Visit mikeos.aiStart here 06
What is slowing
you down?
Tell us where the operation gets stuck, what you have already tried, and what better would look like. We reply with a proposal for an audit.
Start the operational reviewNot ready to talk?
Take the Operational Reality brief instead.
The causes behind most operational problems, and what better looks like, in one page. Leave your email and we send it to you.
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The practice 07
An executive operating partner, so you can run the business.
Twenty-plus years optimizing operations. Now focused on yours.
I am Cláudio Silvestre. For more than twenty years I have built and run operations in hotels, resorts and short-term rentals across markets from Europe to the Middle East and Africa, most recently as Head of Operations. Everything Soluts offers, I first implemented on the ground and made efficient there: the processes, the people, the handoffs, and the numbers, with the results showing in the P&L and the NPS.
Where the right tools did not exist, I built them: proprietary software, designed from our own know-how, put to work inside the operation and refined in daily use. The know-how shapes the build, and the build goes back to the floor.
Hospitality was the core, but the challenges are not specific to it. Every business that wants to grow needs structure to scale. Structure, optimization, efficiency and now AI are horizontal, applied wherever people, processes and numbers have to run together. The challenges are common everywhere. The method is not: we tailor it to your sector, your team and your operation.
There’s always a solution.
The founder’s own phrase, used for twenty years with owner-operators who believed they were stuck. Earned, not invented.